Frequently asked questions about claims
- What is a copayment?
- What is a reasonable and customary claim limit?
- How long will my claim take?
- What is it meant by fully paid receipt?
- Can I submit a receipt that is in a language other than French or English?
- How do I cancel an accidentally submitted duplicate claim?
- Submit a claim for a CPAP machine
- What info does my receipt need to have on it before I submit it?
- Why is my extended health claim marked as pending stating you need to verify my provider?
- What does it mean if my claim wasn’t paid because the provider is not recognized?
- What does it mean if my claim wasn’t paid because the treatment I had does not correspond to the provider’s credentials?
- Information about nursing claims
- Why was my claim for orthotics denied?
- Why do I need to submit a physiotherapist report?
- Why was my claim denied because I need an authorization form?
- Why was my claim denied stating I need a primary carrier statement?
- Why was my claim denied due to maximum reached?
- Why is my claim denied due to age restriction?
- Why was my claim denied on a frequency limitation?
- Can I submit Prescription Eyeglasses and Prescription Contacts claims from online shops?
- Why was my vision claim denied stating I need my prescription details?
- Why do you need my MSW’s (Master of Social Work) diploma or certificate to process my counselling claim?
- Why did my claim say that I have to submit to my provincial health plan?