If you require additional physiotherapy treatments over 20 visits, a Patient Progress Report for Continued Treatment form, completed by your physiotherapist, is required for review. Approval is based on various factors. Injuries that are considered chronic in nature or where treatment is for maintenance only are not eligible for additional visits. Please note: Your plan will allow one visit per day.
If you are seeking treatment for multiple injuries, please have your therapist advise us in writing by fax, email, or mail of the injuries being treated and the effective date of treatment for each injury and 20 visits will be added to your plan for each injury.
Your plan might also have a dollar maximum along with the allowance of 20 visits per injury. If you reach the yearly maximum before you have had all the approved physiotherapy treatments, you will no longer be eligible for the remaining visits until the maximum renews.